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Returns and Refund Policy

Return Policy – Coffee

Due to the perishable nature of our coffee, we do not accept returns, exchanges, or refunds on coffee purchases.

However, we are committed to resolving any issues that may arise. If your coffee arrives damaged, there is an error with your order, or you have concerns about the quality of your purchase, please contact us at milk@lefthandcoffee.com within 2 days of receiving your order. Please include your order number, a description of the issue, and photos if applicable. We will review your request and do our best to ensure you are satisfied.

For online orders, once your package has been shipped and tracking information has been provided, responsibility for delivery transfers to the shipping carrier. Left Hand Coffee is not responsible for packages that are lost, delayed, stolen, or misdelivered after they have been accepted by USPS. If your package is missing or marked as delivered but cannot be located, please contact USPS directly to file a claim or request assistance using your tracking number. We are happy to provide any shipping information needed to assist you with the process.

We appreciate your understanding

Return Policy – Merchandise

We want you to be happy with your purchase. Returns and exchanges for merchandise, including apparel, sweatshirts, hoodies, T-shirts, hats, and other non-coffee items, are accepted within 24 hours of an in-person purchase, provided the item is in its original, unworn, unwashed condition with all original tags attached.

We are unable to accept returns, exchanges, or issue refunds for merchandise that has been:

  • Washed or laundered.
  • Worn beyond trying on.
  • Stained, damaged, or altered after purchase.
  • Returned without original tags (when applicable).

Please inspect all merchandise at the time of purchase. Once an item has been washed, worn, stained, or otherwise damaged after purchase, it is no longer eligible for a return, exchange, or refund.

If you believe you received a defective item or there was an issue with your purchase, please contact us as soon as possible so we can review the situation. Any exceptions to this policy are made at the sole discretion of Left Hand Coffee.

We appreciate your understanding and thank you for supporting our small business.